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Our 30-Day Guarantee: We Take Responsibility, So You Can Focus on Life

Our 30-Day Guarantee means we’ve got you covered. If lice or nits return within 30 days of your lice removal, we’ll remove again at no cost — giving you confidence and peace of mind.

How the Guarantee Works

Initial Lice Removal & Follow-Ups

  • We perform a thorough, all-natural, 3 step, strand-by-strand lice removal.
     

  • We check all family members in the household.
     

  • You’ll need to complete a paid follow-up within 3–7 days after your full lice removal.​

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No home cleaning is necessary. Our guarantee has nothing to do with your environment. Click here to learn more about what you do and don't need to clean at home

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Why 30 days?

  • Lice exposure often comes from the same social circles—school, friends, sports teams. Because of this, reinfestations are most common within a month after the initial removal. We want you and your child to feel confident re-entering your normal life without the worry.

  • Pro Tip: During this time, we strongly recommend that you encourage friends, close contacts, or anyone you’ve recently spent time with to get professionally checked. This helps prevent re-exposure.

  • Also, if you have long hair, we require that you wear it in braids or a bun during the guarantee period when around others—this simple habit is highly effective in keeping lice away.

What to Do if You Suspect Reinfestation

Think you’ve found something? Here’s what to do:​

  1. Verify the lice or nits:

    • Send us a clear and focused photo via text or email. 

    • Or, save the sample in a sealed bag or taped to a piece of paper and bring it to us. 

  2. If confirmed, we’ll schedule the next available lice removal appointment.​

  3. If it’s NOT lice, there’s a $120 minimum fee for booking a guarantee lice removal.

 

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Important Conditions to Keep in Mind

  • Follow-up appointments must be completed within 3–7 days of your initial lice removal.
     

  • All household members must be checked by us.

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  • Anyone in the household with lice must complete a lice removal and follow-up by us to qualify for the guarantee.
     

  • Long hair = braids or buns for the entire guarantee period when in social settings.
     

  • No need to comb or deep clean your home—just follow our simple prevention and cleaning guidelines.


  • Learn What You Actually Need to Do at Home

The Fine Print

  • The guarantee applies to our natural strand-by-strand removals with required follow-ups.
     

  • The guarantee is not applicable to:
     

    • Camp removals
       

    • Removals through counties, organizations, or institutions
       

    • Pro bono removals
       

  • All removals and household checks must be performed by Arizona Lice Lady to maintain the guarantee.

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